Privacy Policy for Casino Royal Valley

Effective Date: March 1, 2026

Welcome to Casino Royal Valley. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.royalvalleycasino.co.uk and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Data Controller

Casino Royal Valley is the data controller responsible for your personal information. You can contact us at:

Casino Royal Valley Ltd.
123 Royal Street,
London, UK, SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123

2. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, account preferences.
Financial Data: payment card details, bank account information.
Usage Data: information about how you use our website and services, including IP address, browser type, and operating system.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

We collect your personal data when you:

Register an account on our website.
Make deposits or withdrawals.
Participate in promotions or competitions.
Contact customer support.
Use our website and services.

We may also collect data through cookies and similar tracking technologies. For more information, please see our Cookie Policy.

4. How We Use Your Information

We use your personal data to:

Provide, operate, and maintain our services.
Verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and age verification.
Process your transactions securely.
Communicate with you about your account, transactions, and updates.
Send you marketing communications, where you have consented to receive them.
Improve our website and services.
Prevent fraud and enhance security.
Comply with legal obligations.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent, where applicable.
Performance of a contract with you.
Compliance with legal obligations.
Our legitimate interests, such as improving services, security, and fraud prevention, provided your rights do not override these interests.

6. Sharing Your Information

We may share your personal data with:

Service providers and partners who assist us in operating our business, such as payment processors, IT service providers, and marketing agencies.
Regulatory authorities, law enforcement, and government agencies as required by law.
Other entities within our corporate group.

We ensure that any third parties processing your data comply with applicable data protection laws and maintain appropriate security measures.

7. International Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure that such transfers comply with UK data protection laws by implementing appropriate safeguards, such as standard contractual clauses or ensuring the country has an adequate level of protection.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

10. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:

Right to access your personal data.
Right to rectify inaccurate or incomplete data.
Right to erasure (right to be forgotten) in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent at any time, where processing is based on consent.
Right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at [email protected].

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The updated policy will be effective as of the date indicated at the top of this page.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Casino Royal Valley Ltd.
123 Royal Street,
London, UK, SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123